Privacy Policy

1. Introduction

ARKS Realty ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arksrealty.com or engage with our luxury real estate advisory services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and WhatsApp number when you submit an enquiry or contact form.
• Property Preferences: Budget range, preferred locations, property type, and investment goals you share with us.
• Usage Data: IP address, browser type, pages visited, and time spent on our website (collected via analytics tools).
• Communication Records: Records of correspondence via email, WhatsApp, or phone for service continuity.

3. How We Use Your Information

• To respond to your property enquiries and schedule site visits.
• To provide personalised real estate advisory services.
• To send you relevant property listings, market updates, and investment insights (with your consent).
• To improve our website and service offerings.
• To comply with applicable legal and regulatory obligations, including RERA requirements.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted developer partners or co-brokers solely to facilitate a property transaction you have expressed interest in, and only with your prior knowledge. We may also disclose information where required by law or regulatory authority.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Enquiry records are typically retained for up to 3 years unless a transaction is completed, in which case records may be retained for up to 7 years for compliance purposes.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You may configure your browser to refuse cookies; however, some features of the site may not function correctly without them.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal retention obligations).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at [email protected].

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (including developer portals and WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

For any privacy-related queries, please contact:

ARKS Realty
Andheri West, Mumbai, Maharashtra 400053, India
Email: [email protected]
Phone: +91 91375 78818